Ok, so perhaps I'm turning into a grumpy old man, but how come every call centre you ever call is always experiencing 'higher than normal call volumes'? How can they be 'higher than normal' if the norm is for them to be 'higher than normal'?
Can't they just be honest and say 'we're experiencing the same call volumes as usual but we'd rather keep our customers waiting for 10 minutes than employ some extra staff'???
Pill*cks
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